Who’s to blame for the website fiasco that has marked Obamacare? We all know who is to blame of course. But instead of merely knowing — here’s a story that explains why and how the HHS and Obamabots in his Administration are to blame…. from Real Clear Politics and my friend since high school Stephan Hilbelink (a web designer by profession):
During a congressional hearing last week about the implementation of HealthCare.gov, government contractors hired to translate the new law into a workable website continually shifted blame from themselves to the Obama administration and the Health and Human Services Department. While the contractors themselves are clearly at fault too, here are five key reasons why the administration should get the majority of the blame — an assessment I offer as a website developer myself.
The first is testing. Working out the kinks on this site should have started on Oct. 1, 2012 at the latest, not two weeks before its launch. With something of HealthCare.gov’s magnitude, every possible problem scenario should have been worked through in advance. When this is not done, the client stands to look like a fool — and well it should. HealthCare.gov was apparently released as an alpha test, the first of four testing stages. The others are beta, detail and destruction/break testing (when the creators try to break the system). These should all occur before final release. The vendors, the White House and HHS are equally responsible for this mistake.
Then there’s “scope creep.” This term refers to the requirements that come from a client after an initial budget has been worked through and a proposal signed. The price ceiling for HealthCare.gov has more than doubled, with the only explanation being scope creep. Clients think that they can add or change anything they want for the same price, but that’s not how Web development works. Clients are charged for every additional change or add-on they request. The term for this charge is sometimes called the PITA tax (pain in the … you know). Scope creep is the sole fault of the White House and HHS, and it is something that kills a majority of projects.
Go read the rest at the link above. As we like to say in the law — knowing something is one thing — proving it is quite another.